FAQs

If a competition sells out early, we will always try to draw on the next available draw date. In the unlikely event that we are unable to do the draw on the specified date, this will be done the following day. 

Yes, all draws take place on the date specified regardless of number of tickets sold. We do not extend any draws even if the competition only sells 1 ticket. In the event of a competition selling out early, the draw may be brought forward to the next available draw day.

Most prizes are sent by next day delivery, we aim to have all prizes arrive within 5 working days of the draw unless the prize is a custom product or experience. However during peak times our team may have to work through a backlog which means the prizes may take longer to be dispatched. We will always update you regarding delays and if you have any questions, do get in touch with our customer service team.

The draw is done live on Facebook using a random number generator to determine the winner.

Live draws take place every Thursday and Sunday at 7:00pm, updates are posted on our facebook page and link to the live draw. Find our facebook page here: www.facebook.com/capitalcatchcompetitions 

After completion of payment, your number(s) will be displayed. They will also be e-mailed to you, and will be available under My Account. Your ticket numbers can also be found by clicking the account icon, and are shown under ‘recent tickets’.